> For the complete documentation index, see [llms.txt](https://swayzy.gitbook.io/sapphire/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://swayzy.gitbook.io/sapphire/common-faq-errors.md).

# Common FAQ / Errors

### Skins Are Not Saving After Restarting With Unlock All

If your skins reset after restarting the game, this is usually caused by Ubisoft Connect's automatic cloud save synchronization.

#### Fix

1. Open **Ubisoft Connect**.
2. Click your profile name in the top-right corner.
3. Go to **Settings**.
4. Disable:

```
Enable cloud save synchronization for supported games
```

5. Restart **Rainbow Six Siege**.
6. Select the skins you want to use.
7. Enter any match (**Online or LAN both work**).

This will force the local save file to update.

#### Online Save Data Error

When launching the game, you may see an:

```
Online Save Data Error
```

If this appears, select:

```
Use Local Save Data
```

***

### "No Response From Server" Error

This error can happen for several reasons. Try the following fixes:

* Disable your firewall temporarily.
* Make sure your **Date & Time settings are synchronized**.

#### Connection Troubleshooting Steps

Before opening a support ticket, try the following:

1. Connect to **Cloudflare WARP**.
2. Ensure WARP is running in **UDP mode**.
3. Keep WARP connected while injecting.
4. Launch **Rainbow Six Siege**.
5. Wait until you reach the **main menu**.
6. Disconnect WARP.
7. Reconnect to the game servers.

If successful, you should see:

```
Welcome to Sapphire
```

Cloudflare WARP Download

Download Cloudflare WARP here:

{% embed url="<https://downloads.cloudflareclient.com/v1/download/windows/ga>" %}

***

### Date & Time Synchronization

Make sure your system date and time are correct.

To sync your time:

1. Open **Windows Settings**.
2. Go to:

```
Time & Language → Date & Time
```

3. Enable:

```
Set time automatically
```

4. Press:

```
Sync now
```

Having incorrect date and time settings can prevent the loader from connecting properly.

***

#### Generate a Support Log

If you've been asked to provide a support log, follow these steps:

1. Open **Command Prompt**.
2. Run the following command:

```cmd
"C:\Users\{LocalUser}\AppData\Local\Sapphire\loader.exe" --support-log
```

> Replace `{LocalUser}` with your Windows username.

3. This command will generate a file named **`Sapphire_Log`** in your **`%TEMP%`** directory.
4. If our support team requests it, attach and send the `Sapphire_Log` file so we can investigate the issue.

***

**If you've launched the game and your skins aren't appearing, try the following:**

Enable the **In-Game Overlay for Supported Games** in **Ubisoft Connect**, then restart the game and check if your skins are visible.

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